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- Remote Support
- Blackboard
- Student Computer Registration
- Microsoft Office
- Symantec AntiVirus
- SOLAR System
- File Storage & Collaboration
- PeopleSoft Administrative Services
- Stony Brook University Reporting
- Student Service Center
- Telephones/Mobile Devices
- Protecting Your Computer
- Other Training Resources
- Client Support Staff Links
- Wireless (Wi-Fi)
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Student Technicians
Student technicians are the backbone of student technical computer support. They provide the second level of support through the Client Support Student Service Center. Student technicians diagnose and troubleshoot student computers.
Student technicians should exhibit the following qualities:
- A working knowledge of computers and a genuine interest in learning about network and computer technology
- Knowledge of antivirus programs, spyware removal software, and Windows operating systems
- Excellent communication and interpersonal skills since quality customer service is a priority
Student technicians are required to work at least three hours per week supporting computers that are dropped off at the Client Support Student Service Center, and at least six hours per week conducting room visits within the residence halls.
If you are interested in applying to become a Client Support student technician, please e-mail your resume to DoIT_SSCSupport@notes.cc.sunysb.edu.
Training
Student technicians will be trained prior to move-in week/weekend and are required to attend all training sessions. Training covers the administrative, interpersonal, and technical skills required to complete the job.
Move-In Week/Weekend
Student technician work schedules are distributed during training. However, all student technicians are expected to work extra hours during move-in week/weekend to support student registration issues.