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Client Support

Client Support assists students with computer issues. The technicians that work in Client Support help students install software and connect to University networks (ResNet, WolfieNet, AirNet) and other University services.

Client Support offers the following assistance, either through its Student Service Center (drop-off service) or through its Walk-in Center.

Wireless Assistance
Data Recovery
Network Registration / Connectivity Issues
Virus Removal / Anti-Virus Software Installation
Spyware Removal / Anti-Spyware Software Installation
Operating System Repairs / Re-loads
Operating System Upgrades (in limited demand)
Windows Updates
Microsoft Office Installs/Upgrades

Client Support Student Service Center

All registered students are eligible to drop off their desktop/laptop computer at Client Support, located on the fifth floor of the Frank Melville Jr. Memorial Library, Room S-5410. The hours for computer drop-off/pick-up are Mon. - Fri., 9 a.m. - 4 p.m. There is no additional cost associated with utilizing this service as it is covered by the student technology fee.

Students must leave their computer at the Student Service Center while it is being serviced. Computers are attended to on a first-come, first-serve basis. No priorities are given. The average turnaround time depends on demand.

All students must agree to the Terms & Conditions of Service before their computer will be looked at.

Hand cart rental is available for free to aid in the transportation of computers. Students must bring their Stony Brook ID card and leave it with Client Support during the rental. Hand carts are rented out Mon. - Fri. 9 a.m. - 4 p.m.

Walk-in Center

The Client Support Walk-in Center is open Monday - Friday, 10 a.m. - 4 p.m. It is located on the fifth floor of the Frank Melville Jr. Memorial Library (room S-5410). It is primarily for students who experience trouble connecting their laptop computer or mobile device to any one of the Stony Brook University wired or wireless networks, but technicians will assist with more than just connectivity issues, as long as the problem can be resolved in 30 minutes or less. Schedule an appointment at the Client Support Walk-in Center.

Remote Assistance

Client Support has the capability to remotely connect to a student's computer (only with the student's permission) to provide assistance with:

Anti-virus Software Installation
Anti-Spyware Software Installation
Office Installs/Upgrades
Windows Updates

Room Visits

Student Technicians are available by appointment to make room visits to troubleshoot student computer issues in the residence halls. Room visit requests are processed on a first-come, first-serve basis and therefore the approximate wait varies upon the amount of calls received.

To request a room visit, please contact Client Support at (631) 632-9800 or submit a help request. Please provide as much detail as possible about the problem. A student technician will then contact you to schedule an appointment for the room visit.

All students must agree to the Terms & Conditions of Service before their computer is serviced by a student technician.

Service calls that figure to take more than one hour to resolve will be asked to be brought in to the Student Service Center for drop-off service. These include but are not limited to operating system errors such as blue screens and system lock-ups.

The following issues are addressed during a room visit:

Network Registration / Connectivity issues
Windows Updates
Anti-Virus Installation